Frequently Asked Questions

Who do I contact if
there is an emergency?

We have a safety plan available and various contacts for emergencies, however we always advise that if you don’t know what to do, do call the 999 or 111 in case of emergency

Will this work for
every child / family?

Every child / family that engages with our program will see improvements and changes with regards to their anxiety and coping with day-to-day struggles.

When do we expect
to see change?

Every family and individual are different, any measurable change will be directly linked to the engagement and commitment to the program.

What would I do if
I was to cancel?

If you cancel within the first 14 days of your initial sign up, all you need to do is stop your direct debit. On the “full program” once we have gone past
the first 14 days we and you are committed to seeing the process through and making payment for the process.

The “subscription” program, you are able to cancel your direct debit with in 14 of your initial sign up, thereafter, you can cancel for the end of the paid month simply by cancelling the direct debit and following our cancelation procedure

What are your
Terms and Conditions?

You can find all of our Terms & Conditions here.

What is the minimum age of
the children you deal with?

We accept children and young people aged between 11 and 16. Currently we are focusing on children between the ages of 11-16, as the process develops, we will be changing our intake criteria. So, keep coming back to check what we are up to.

How does be-hive work?

5 stages- including life coaches at the last 6 months of journey.

How many sessions in total
are there for each child?

We start with 36 fixed sessions for the first six months, and an extra six session for the following six months, but there’s always the possibility of adding more sessions if needed.

Will my videos be
shared online?

No, videos are recorded and saved for safeguarding purposes only. These are used internally for monitoring purposes, or if we need to refer you on to another team to help. Unless you give us consent to share your personal information it will not be shared.

How is my privacy
protected?

We take your privacy and confidentiality extremely seriously. We have constantly updated services, operations, and infrastructure. We pride ourselves on protecting your privacy and safeguarding the information you provide to us. It is important for us that you know exactly how your privacy and confidentiality is handled, for more information please see our Privacy Policy.

Can I change my
subscription package?

Yes, if you’re on a subscription package, you can change it to the full programme package. You will not be able to go from the “full package” to the subscription until you have completed your course.

What are your
working hours?

We give you access to our calendar and the hours will vary according to the coaches. You will be able to book the times that suit you best.

Will my child engage?

In our experience, in situations where a child is hesitant to engage, we have found that if the parents engage and start to implement the changes, we are able to get the child to engage too.

How much does your
company charge?

For the price of our be-hive Adventure programme please find out more here
For the price of our be-hive Journey programme please find out more here

Does the portal get
updated daily?

Our portal is a live document that is constantly changing. We will also add specific activities, games, books etc to your portal and backpack that we feel are specifically suited to you and your family.

Do I need to set up an
account with you?

Yes, this is a simple process and will unfold as you follow the procedure.

Is there a waiting list?

Not usually, we expect to get you started in a few days. Every situation is unique. In some circumstances, we may get in touch with you to discuss these details further and if necessary, delay the starting date, to make sure we are prepared for your situation.

Where are you based?

In the UK, due to the fact that we operate online, our coaches are in various places around the country. Our head office is registered in London.

What is be-hive?

be-hive is a leading digital provider of (mental health services) which focus on helping children and young people who struggle with anxiety. By combining clinical and coaching expertise with the right technology, we offer quick access to online assessments and support.

What types of clinicians
work at be-hive?

To find out about our team please click here

Do I need to get
referred to be-hive?

No, be-hive is a private company, and we accept self-referrals.

How can I be confident
that I, or my child will be in
safe hands at be-hive?

be-hive is highly committed to safeguarding and protecting everyone who comes into contact with our team. Please visit our policies page for our Safeguarding Policy, and we also have a robust safer recruitment policy in place. Our therapists are all highly trained, and closely supervised to ensure safe, high quality clinical practice.

Does be-hive have an
app I can download?

Our digital platform, be-hive, is a web-based app. You can log in on a desktop or mobile browser from whatever device you prefer. Here, you can access everything you need for your child’s care — see upcoming appointments or book new ones, see billing information, access our rich content library with resources and articles tailored to your child’s age and areas of interest for their behavioural health and well-being, even chat with a be-hive Coach when you need more support. Access to be-hive app is free when you sign up for our programmes!

Is coaching effective?

What is the difference between coaching and therapy? – Coaching is focused on learning and practicing new skills to address a particular topic — in this case, anxiety — in short, focused sessions. While therapy is a place to answer those bigger “why” questions, understand the root cause of a feeling or a behaviour and personalize a treatment plan to meet more complex needs.

Coaching:

• Short, focused sessions
• Expert behaviour health coaches
• Present and future focused
• Solutions-oriented
• Focuses on skills building
• Rooted in concepts of behaviour change
• Works towards outcomes
• Motivates people to achieve their goals

Therapy:

• Licensed therapists or psychologists
• May dive deeper into the past
• Generally, assesses, diagnoses, and treats more severe conditions
• Focused on identifying and reducing symptoms
• May dive deeper into the past and support answering the bigger “why” questions